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Autism Information Helpline

****Coronavirus update****

Our helpline remains open but due to technical issues you will be unable to leave messages on our answer phone. Please email us at and we will answer by email or call you back.

Thousands of people receive support from our helpline each year, it is often the first port of call for a parent following a child’s diagnosis.

Our helpline welcomes calls from parents and carers who live anywhere in the West Midlands to discuss concerns they have about autism (before and after diagnosis). Callers will find experienced, understanding staff who offer a listening ear and who can provide information about autism and local support services. Our helpline can also book a face to appointment for a parent/carer at one of our community based advice sessions.

To contact our helpline call 0121 450 7575 or email

(If you are unable to get through on our helpline number please ring 0121 450 7582 and select option 2).

Opening Times

Monday 9.30-4pm

Tuesday -9.30-2pm

Wednesday 9.30-4pm

Thursday 9.30-4pm

Friday 9-1.30pm

Saturday & Sunday: Closed 

Please note that our Helpline is a very busy but small department that may take several days to respond to requests…and we appreciate your patients during this time. This vital service is funded by the generosity of individuals and companies that donate to the charity. if you wish to donate please click here