Autism West Midlands logo

Community Services Manager

Current Vacancies

Autism west midlands is a leading charity in the West Midlands for people on the autism spectrum. We use our expertise to enrich the lives of autistic people and those who love and care for them. Our passionate, expert staff and volunteers work across all age groups and abilities, by providing personalised support.

Where will you be working?

Adult Services- We provide a range of services for autistic adults. This includes services supporting people awaiting an autism diagnosis or for people who are newly diagnosed. We also offer support for people around befriending, health and wellbeing activities and have several groups open for people to attend across the region.

Family Services: We are often the very first port of call for a family whose son or daughter has received a diagnosis of Autism and offer early critical support and intervention for the whole family. We offer advice and guidance and training sessions to families, training courses as well as provide training to professionals. We also run a range of groups and play sessions for young children and their siblings.

We deliver this support across many parts of the West Midlands including Shropshire, Hereford, Worcestershire, Birmingham, Solihull, Walsall, Wolverhampton, Dudley and Sandwell. You will oversee services based in Birmingham and The Black Country.

Shifts are Monday to Thursday 9:00am-5:00pm and Fridays 9:00am-4.30pm

Key aspects of the Service Manager role:

  • You will have direct line management responsibility for Assistant Managers
  • Your role will be to lead and oversee the service delivery to ensure they are able to respond to the needs of families and adults affected by autism as well as meeting the changing priorities of commissioners and funders.
  • You will be an excellent people manager.
  • Leading an experienced team to deliver positive outcomes to budget.
  • Fully understand the safeguarding policy and procedure, understanding the signs of any potential abuse and report any concerns to the Manager promptly, including any concerns with regards to colleagues.
  • Maintain accurate records of progress towards the achievement of agreed goals for the individuals you support.


What we are looking for from you as a Service Manager:

  • A passion, understanding and interest in managing and developing services for autistic adults and families with autistic children.
  • Great people and communication skills.
  • The ability to lead a team.
  • Empathy and understanding around the issues faced by autistic adults and families with autistic children.
  • A solution focused approach to problem solving.

In return we can offer you

  • Salary of £30,441.13- £33,170.00 per annum
  • A supportive management team
  • £100 shopping voucher after 3-month probation
  • Annual leave to increase yearly to 33 days
  • Monthly rota in advance
  • Free DBS check paid for by Autism West Midlands
  • Free Bupa Healthcare cash back scheme
  • Employee assistance scheme providing support to you and your family
  • Specialist autism training you are paid to attend and travel to
  • All staff are provided with a Life assurance
  • Company Sick Pay Scheme
  • Refer a friend scheme – £200 for each referral!


We are looking to recruit a Community Services Manager

Salary: £30,441.13 - £33,170.00

Hours: 37 

Location: Birmingham

Text on a circle says Get to know the person you are supporting

Becoming a Support Worker with Autism West Midlands means you are someone who will:

Your main focus will be to understand the person you support by identifying his/her likes/dislikes hobbies and interests. It’s important that you listen, understand and respect each person you are providing support for.

“My senses might affect me in ways you don’t experience, please try to understand.”

Text on a circle says Be flexible & creative

You must be able to adopt a flexible approach and identify what the individual wants and how you can support to achieve it. We want our support workers to be creative and proactive in discovering how goals can be worked towards and achieved together.

“My routine is important to me but sometimes I like a change and want something different. Support my choices and understand that I have the right to change my mind.”

Text on a circle says Do the right thing

The people we support are vulnerable adults and therefore a part of your role is ensuring that we hold accurate and reliable records and safeguard the individuals against any perceived or actual harm

“I may not always be able to say how I feel so pay attention to me and see the changes in my behaviour, that’s how you’ll know if somethings not right. Do the right thing by me”



The information that we receive from your CV is requested for the ‘Legitimate interest purposes.’ As an employer, we require the information contained within your CV in order to make a assess your suitability for the position. The information will be shared with HR team and recruiting Manager. Your CV will be deleted if it is not progressed past the shortlisting stage within 2 months of providing you with feedback